In the leaked Apple on valuation of warranty cases


The portal Business Insider has published a 22-page document, which he gave on condition of anonymity, one of the team members “geniuses” – universal technical support in retail outlets of Apple. It’s called “guidelines for visual and technical inspection” and actually dictates to the staff, on what terms to accept in the repair of broken brand products, or refuse it.

In the manual there is a curious detail that you are unlikely to be voiced in the face. For example, the IT giant believes it is necessary to repair the display, if the technician detects a dead pixel – the client must consistently point to this issue. Apple no problem to replace under warranty the screen cracked with thickness of a human hair, but only if it does not go to the body of the device.

The term “catastrophic damage” ordered to call all that is connected with the attempts to repair the gadget. It could be signs that the housing was opened, the missing elements of fasteners, replaced, etc. Apple does not accept, when unauthorized users are trying to deal with the problem, and punishes them by denying warranty service. While earlier, the company did not want to admit that its products can break down by itself, because of the mistakes of developers and builders.

Another interesting fact – the guide describes the detailed procedure of checking if the inside of the product moisture, despite the fact that the latest iPhone has officially water resistant. Apple no questions asked extends a guarantee for advanced new products, for example, its “smart watch”. Maybe, just to reduce the degree of dissatisfaction of consumers, who will face childhood diseases of these products.


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